🕵️Discovery Coach
Use the Discovery Coach feature to analyze your discovery call transcripts and receive actionable feedback across six categories.
Introduction
The Discovery Coach feature helps salespeople improve their discovery calls by analyzing transcripts or recordings and providing detailed feedback. By submitting a call transcript or audio file, users receive a star rating and specific feedback across six key categories, helping them refine their discovery process and close more deals.
Use Cases
After a recent discovery call with a prospect, you want to know how effectively you uncovered their challenges and communicated your solution. Discovery Coach provides a score and detailed feedback to help you improve your questioning techniques and overall delivery.
You’re training a new team member on handling discovery calls, and you want them to receive objective feedback. By using Discovery Coach, they can quickly identify areas where they excel and where they need to improve.
You’ve noticed that some discovery calls are not transitioning smoothly to the next steps. Discovery Coach highlights areas for improvement in closing and outlining clear next steps, giving you the opportunity to refine your approach.
Getting Started
Access Discovery Coach: Log in to your GTM.bot dashboard and select Discovery Coach from the feature list.
Prepare Information: Have the discovery call transcript (raw text or attachment) or audio file ready for submission.
Using the Feature
Click on Analyze a Call.
Upload the Transcript or Recording: Provide the transcript in TXT, RTF, DOC format, or upload an audio file (MP3, WAV).
Submit for Analysis: After uploading the file, click Submit to generate your analysis.
Reviewing Your Results
In less than 60 seconds, you’ll receive a breakdown of the call, including:
Call Summary: An overview of the call's key points and overall performance.
Rapport Building: Feedback on how well you connected with the prospect.
Discovery Questions: Assessment of the depth and quality of your questioning.
Value Proposition: Evaluation of how effectively you communicated the value of your solution.
Objection Handling: Feedback on how well you handled any objections raised by the prospect.
Next Steps: Feedback on whether you outlined clear and actionable next steps.
Closing: Assessment of how effectively you closed the call.
Call Recording: Access to the transcript or audio recording for further review.
FAQs
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