☎️Cold Call Coach

Discover how the Cold Call Coach feature analyzes your cold call recordings or transcripts to provide instant call scoring and detailed feedback.

Introduction

Cold Call Coach analyzes cold calls (recordings or transcripts) and provides instant call scoring and detailed feedback to improve your next call. It’s like having your own personal sales coach in your pocket, offering real world strategies and insights to help you refine your approach and generate more pipeline.

Use Cases

You're preparing for an important sales pitch and want to ensure your cold calling strategy is on point. By analyzing previous calls, you can identify areas of improvement before your big pitch.

After a challenging call with a difficult prospect, you want to know what went wrong. Cold Call Coach provides detailed feedback, helping you pinpoint exactly where the call could have been improved.

You're training new sales reps and need a tool to objectively assess their cold calling skills. Cold Call Coach offers unbiased scoring and feedback, making it easier to track their progress over time.

Getting Started

1. Access Cold Call Coach: Log in to your GTM.bot dashboard and select the Cold Call Coach from the menu.

2. Prepare Your Material: Ensure you have the cold call recording or transcript ready for analysis.

Using the Feature

1. Click on Analyze a Call.

2. Upload Your Call: Choose to upload an audio recording, paste a raw text transcript, or upload a file in TXT, DOCX, or RTF format.

3. Submit for Analysis: Once your file is uploaded, hit the Submit button.

4. Review Your Results: In less than 60 seconds, you’ll receive a detailed call analysis in your Usage History section.

Reviewing Your Results

1. At a glance, you’ll see key details like the prospect name, company, overall call score, and analysis date.

2. Click on the call card to see a summary and scoring across key categories: introduction, questions, pitch, objection handling, personalization, and tone and style.

3. Click the View button to dive deeper into the analysis and listen back to your recording if you uploaded an audio file.

💡 Coaching Tips

• Make it a habit to analyze at least one call per day to continuously improve your skills.

• Use the feedback to identify consistent weak points, and then concentrate on improving those areas in future calls.

• After each analysis, write down two or three actionable changes you can implement in your next call.

• For advanced users, consider focusing on one specific category at a time (like objection handling) and compare your progress over several calls.

FAQs

What types of files can I upload for analysis?

You can upload audio files in formats like MP3, WAV, and M4A, as well as text files in TXT, DOCX, and RTF formats, or paste raw text transcripts in the provided field.

How is the call score determined?

The call score is an aggregate of multiple factors, including your introduction, questions, pitch, objection handling, personalization, and tone and style.

How quickly will I get my analysis results?

Your analysis is usually completed in less than 60 seconds.

Can I re-analyze a call after making improvements?

Yes, you can re-upload a call for analysis after making changes based on previous feedback.

What happens if I submit a low-quality recording?

If the recording is of poor quality, it might affect the accuracy of the analysis. We recommend using clear, high-quality audio recordings for the best results.